Privacy Policy

Last updated: September 2023

1. Introduction

Vital Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you provide to us directly, including but not limited to:

• Name and contact information (email address, phone number, etc.)
• Demographic information
• Payment information
• Service preferences and requirements

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices, updates, and support messages

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing of your information.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Vital Group
Suite 308, Pacific Place, 88 Queensway, Admiralty, Hong Kong
+852 2987 6543
[email protected]

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Terms and Conditions

Last updated: September 2023

1. Agreement to Terms

By accessing or using Vital Group's services, you agree to be bound by these Terms and Conditions.

2. Services

Vital Group provides professional home cleaning services as described on our website. We reserve the right to modify or discontinue any service at any time without notice.

3. Booking and Cancellation

Appointments can be booked through our website or by phone. We require at least 24 hours notice for cancellations or rescheduling. Late cancellations may incur a fee.

4. Pricing and Payment

All prices are quoted in Hong Kong dollars. Payment is due at the time of service unless otherwise arranged. We accept major credit cards and digital payment methods.

5. Satisfaction Guarantee

If you are not satisfied with our service, please contact us within 24 hours. We will return to address your concerns at no additional cost.

6. Liability

While we take utmost care during our cleaning services, Vital Group is not liable for damage due to pre-existing flaws or weaknesses in materials, or items not intended for regular cleaning.

7. Changes to Terms

We may modify these Terms at any time. We will provide notice of significant changes through our website or by direct communication.

8. Governing Law

These Terms shall be governed by the laws of Hong Kong without regard to its conflict of law provisions.

9. Contact Information

For any questions about these Terms, please contact us at:

Vital Group
Suite 308, Pacific Place, 88 Queensway, Admiralty, Hong Kong
+852 2987 6543
[email protected]

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